When a payment fails

If a renewal charge is declined, you don't lose your account, but copying pauses straight away. You can still log in, see your accounts, and flatten or cancel open positions. You have about 48 hours to update your card, and a successful retry turns copying back on by itself.

What happens when a charge fails

When a renewal payment is declined, your subscription is marked past due and we email you that action is needed. Copying pauses right away, so no new trades are mirrored while the payment is outstanding. Your accounts stay connected and your safety controls keep working: you can still flatten positions and cancel orders. Stripe, our payment provider, retries your card automatically over the next couple of days.

The email includes the amount due, the failed invoice, and the date of the next automatic retry, so you know how long you have to act.

The 48-hour window

You have about 48 hours from the failed charge to sort it out. During that window your accounts stay connected and you keep full control of open positions, flatten and cancel included, but copying stays paused. As soon as a retry succeeds, your subscription flips back to active and copying resumes on its own. If the card still hasn't been fixed by the end of the window, the subscription cancels, your plan ends, and access is removed.

Where you will see it in the app

On the Plan & billing page, a red Payment failed banner appears while your subscription is past due, with an Update payment method button. That button opens the Stripe portal so you can put a working card on file.

How to fix it

1. Open the email and click Update payment method, or go to Account, then Subscription, and use the banner or the Billing tab.
2. In the Stripe portal, add or replace your card.
3. Stripe retries the outstanding invoice automatically once a working card is on file. There is no need to pay it by hand.

If you have already updated your card, you can ignore the email. The next retry will clear the balance and your status will return to active.

Good to know

• You are never charged extra or penalised for a failed charge; Stripe re-attempts the same invoice.
• Updating your card is always done through the Stripe portal, so your details stay inside Stripe's secure system.
• Closing existing positions is never blocked, even if your subscription lapses. Safety actions like flatten and cancel stay available.

For updating your card in general, see Manage your subscription. To stop your plan on purpose, see Cancel or refund.